Customer Service

Shipping & Delivery
We ship to any address in North America. We try to make it simple for you. All prices are including shipping & handling, UPS ground or USPS Media Rate. The price you see listed next to a product is your final price. Orders ship via US Postal Service or UPS ground but all their shipping options are available to you at cost. The fastest you will be able to receive your package is overnight. To utilize other means than our standard shipping, please contact a representative at 1.800.827.9333 ext. 10
Privacy & Security
Last updated on April 30, 2010. Please note that www.nordicsampler.com is a joint online store for the periodicals Nordstjernan and Nordic Reach. The practices of I. Kimberley Crispensen & Sons, Inc. (the publisher of Nordic Reach Magazine), Swedish News, Inc. (the publisher of Nordstjernan and Vestkusten) their affiliates, and agents ("IKCS"), with respect to data collected and used by IKCS in connection with this website and all other websites of IKCS and its affiliates with links to this policy (collectively, the “Site”) and IKCS products and services available or enabled via the Site (“Products and Services”), are governed by this online privacy policy (“Privacy Policy”) as amended from time to time, and not the privacy policy in effect at the time the data was collected. Please regularly review our Privacy Policy. If you have objections to any of the information herein, you should immediately discontinue use of the Site and the Products and Services enabled by the Site. This Privacy Policy does not govern privacy practices associated with offline activities, websites other than the Site, or Products and Services not available or enabled via the Site. The Site and the Products and Services are intended for adult audiences, and IKCS does not knowingly collect any personal information from anyone under 13 years of age. All personal information ("personal information" is defined as any information that identifies or can be used to identify the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. IKCS may change the Privacy Policy from time to time at its sole discretion and will provide notice of such changes. If as the result of such changes you want to alter the ways in which IKCS is allowed to use your personal information, you can do so by following the procedure described in the section entitled “Updating your personal information and privacy preferences.” You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy after such notice has been posted with the following exception: if at the time you provide personal information to IKCS you limit how such information will be used to communicate with you, either by IKCS or by third parties, IKCS will not change your preference in this regard without your express consent. However, if IKCS sells assets (or the assets of a division or subsidiary) to another entity, or IKCS (or a division or subsidiary) is acquired by or merged with another entity, you agree that IKCS may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without obtaining your further consent, but IKCS will provide notice of such asset sales, acquisitions, or mergers on this Site. Personal information on this Site is collected on behalf of Nordic Sampler by IKCS, who is responsible for this site. IKCS’s address is 354 North Avenue, Cranford, NJ, USA, and its telephone number is 203-299-0380. The Site may contain links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information. You have the right to access and correct your personal information and privacy preferences at any time. With respect to Registration Information (as defined in the section entitled "Protection of your personal information"), this may be accomplished by linking to your account at My Account, where you can view and make changes to your personal information. You may also access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications) by writing IKCS at IKCS: Change of Address/Privacy
P.O. Box 4587
New York, NY 10163, USA. Please include your name, address, and/or e-mail address when you contact us. No specific form is required to notify IKCS of changes to your address or privacy preferences. Personal information submitted through this Site or in connection with the Products and Services that is not Registration Information is not accessible online. To access and/or correct such information and privacy preferences (such as whether you wish to receive promotional communications), you may write IKCS at: IKCS Change of Address/Privacy
P.O. Box 4587
New York, NY 10163, USA. In your correspondence, please indicate with as much detail as possible the location on this Site or otherwise where you provided your personal information. By using this Site and the Products and Services, you agree and acknowledge that personal information collected through the Site or in connection with the Products and Services may be transferred across IKCS offices. You also acknowledge that under certain circumstances or with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted third parties. Such third parties are bound by contract with IKCS not to use your personal information for their own purposes or provide it to any third parties. One instance where this could occur is in conjunction with the preparation for mailing of magazine or the shipment of campaign products. IKCS collects your information in order to record, support and facilitate your participation in the activities you select. If you subscribe to a magazine title or newspaper, for example, the information is used to mail printed copies of the item and offer other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your personal information is also used to track customer preferences and keep you informed about special offers, and other products and services of IKCS and selected third parties unless you have opted not to receive such communications or such communications are prohibited by law. IKCS recognizes and appreciates the importance of responsible use of information collected on the Site and in connection with the Products and Services. IKCS will respect your legal rights regarding access to and correction and deletion of your personal information. IKCS may communicate information to you regarding products, services, and special offers available from IKCS or selected third parties unless you have opted not to receive such communications or such communications are prohibited by law. Except in the particular circumstances described in this Privacy Policy, IKCS will not provide your name to other companies or organizations without your consent. There are other instances in which IKCS may divulge your personal information, such as where required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance. The personal information that you provide in connection with registering yourself as a user of the Site, as a subscribes, or user of the Products and Services is classified as Registration Information. Protection of your personal information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID. In addition, your Registration Information resides on secure servers that only selected IKCS personnel and contractors have access to via password. IKCS encrypts your personal information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to IKCS. Personal information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected IKCS personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information. For the full Privacy policy of our combined services, please visit www.nordstjernan.com or www.nordicreach.com.
Returns & Replacements
Within 30 days of delivery, you may return any of the following purchased from us: books in their original condition; unopened CDs; and any other merchandise in new condition with original packaging and accessories. Items purchased from nordicsampler.com may be returned for store credit only and within 30 days of purchase if in original condition and original packaging. The nordicsampler.com credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Returns must be accompanied by original receipt and in original condition and in original packaging. A full refund will be issued if merchandise is defective or we are unable to replace a defective item. Items that are opened or returned more than 30 days after delivery will receive a partial refund. Returns must be authorized by a nordicsampler.com and must be accompanied by a RA (Return Authorization) number. This code can be obtained by contacting us at 1.800.827.9333 ext. 10 or 14 (203.299.0380) ext. 10 or 14 or email (order@nordicsampler.com) and must be displayed on the mailing label and on the returned receipt. Returns without the appropriate RA number will be declined. Returns must be properly packed and sent via UPS, FedEx or DHL at customers expense to: Nordic Sampler 268 Fillow St. Norwalk CT 06850 203.299.0380
Ordering
nordicsampler.com uses Secure Socket Layer (SSL) underneath HTTP through Paypal or Google Checkout, which provides an encrypted channel and server authentication. Once you start your checkout process everything will automatically go through the secure server. When you are shopping at nordicsampler.com and select an item to buy, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there until you purchase them by selecting check out instead of continue shopping or you choose to remove them. All major credit cards accepted through Paypal & Google Checkout: American Express, Discover, MasterCard, Visa.
Payment, Pricing & Promotions
Our notes under Payments and Shipping & Returns are nordicsampler.com terms and conditions. By visiting or shopping at this website you are agreeing to accept these terms and conditions. If you do not agree to these conditions, please do not use this site. Questions? Contact us through 1.800.827.9333 ext 22 or email customer service at info@nordicsampler.com.
Viewing Orders
When you are shopping at nordicsampler.com and select an item to buy, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop. Items you place in your Shopping Cart will remain there until you purchase them by selecting check out instead of continue shopping or you choose to remove them.
Updating Account Information
Your account can be updated at any time by selecting My Account and logging in.
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